CLIENT PORTAL HELP

If you are experiencing problems please go through the following steps to see if any of these remedy the issue that you are having before contacting us.

Quick Links

Client Portal Tutorial
Password Issues
Email Problems
Problems with the Display
Issues with PDF's

Client Portal Walk-through

The Client Portal is designed so that it is easy and intuitive to utilize. It can be accessed and used via the internet so that we can better supply our customers with inspection documentation.

To start off please use the information provided to you via the Email Invitation. This will contain a link to the Client Portal as well as a temporary password. You can also access the Client Portal by clicking on the 'CLIENT PORTAL' link at the top of the page. Here you will be prompted for an email address and the temporary password that was provided to you.

Once you login you will be brought to the Client Portal Home Page:



To access any and all documents that we have available for download click on the first link. You will be redirected to another page that lists the services that we have performed with your company. The next link is where you can go to manage private messages. The third link is were you can go to update your profile information and password. Finally their is the logout link at the bottom.

If you click the link to access your services and documents you will be brought to a page that looks like the following:



Your company and location information should be located at the top of the interface, as well as two buttons and some folders. You can use the Advanced Search button to search through the documents that we have on file for you, and again here is a link to send us a private message should you need to.

Once you locate the service that you are looking for click the link presented in the folder. This will take you to a new screen which will display all of the documents provided with that service.

Click on the document that you wish to open and you will be directed to a download screen.



Click the link to open the prompt for download. Then to return to the other documents click on the Back to Service Details link.

Remember that at any time you can start back at the Client Portal home page by clicking the 'CLIENT PORTAL' link at the top of the page.

Password Issues

The password that you are sent with the Invitation Email will be your permanent password until you change it with in the interface. Please note that all passwords are stored encrypted and so there is no way to retrieve your current password.

If you are having issues with your password and need to be issued a new password you can request a new one. First click on the Client Portal at the top of the page. Then select the Forgot Password link located under the login button. From here enter the Email Address that received the Invitation Email and then the city that the facility is located at. You will receive an email shortly telling you the new password for the account at that facility. Please use this new password to login.

If you would like you have the option of setting a new password by logging into the client portal

Email Related Issue

Often times there could be problems receiving the Client Portal Invitation email which can be due to a number of reasons.
Incorrect Email/Mailbox is Full

In order to view your documents via our Client Portal you must provide an existing email address that you check on a regular basis. If you are unable to provide us with a legitimate email address then you will not be able to utilize the Client Portal.

Sometimes we are simply unable to get a Client Portal Invitation email to you because the mailbox to the email address which was provided to us is full. This is why we ask that the email provided to us is one that is checked on a regular basis to ensure that you are able to receive the information needed to login and begin using the Client Portal.

Please make sure that the address that you provide is one that meets these requirements. If you feel that at any point you don't wish to provide us with that information then please call and notify us.

Whitelist/Safe Senders List

One thing to be sure of is to always have website@cairomarineservice.com is on the Whitelist/Safe Senders List. Often times the problem is that the invitations could be rejected or sent to spam. To avoid this please make sure that you have gone through the process of doing this. If you experience problems with this please contact your Email Service Provider, or your IT personnel.

Browser Related Problems

If you accessing the site and things seem a bit jumbled, out of order or your having difficulties navigating the site often times you need to update your browser. If you are seeing a screen that looks like the following, then the steps below will help.



The browsers that we suggest that you use are the latest versions of Internet Explorer or Mozilla Firefox. Often times older versions of internet browsers don't have the necessary components to view newer website standards.

If you feel that you do not want to update your browser then please download the other browser and see if that fixes the issue at hand.

File Related Problems

If you find that updating your browser or that switching browsers doesn't help, the problem could be a file related issue.

The most common file type that is used with the system is .pdf which is a file format used for many different documentation reasons.

If you find that you are receiving a message such as Windows can't open the file or that it doesn't recognize the file-type. An example of such is below.



What you need to do is download the latest version of Adobe Reader to your machine and try to download the file again.

Contact Us

If you have any further issues or problems that aren't answered here then please feel free to fill out our contact form and we will get back with you as soon as possible.
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